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CREATE A STAFF ACCOUNT FOR TECHNICAL SUPPORT

When you submit a technical request, to avoid wasting time having to ask for your admin access. Please follow the instructions below:

01. If your store is Shopify plan or Advanced plan, please create a staff account for us:

You can follow This link to create a staff account for our support email: [email protected].

We would like to have permission for Theme, App, Product, and Setting. They are basic permissions that we need when supporting customers.

Plus, please provide us with your store URL and protected password (if any).

Note: Let us know which theme source you would like to make the change(s) on.

Please click here to see the image guide.

02. If your store is Basic plan, you can not create a staff account for us. Therefore, we will send you a collaborator request to access your store. On your ticket, please provide us 2 information:

- Your store URL.

- Your collaborator request code

Please click here to see the image guide.

After you provide the information, we will send a collaborator request and we will notify you, you just need to approve the invitation from us.

Please create an invitation for us (for [email protected]) to access your store. Find out more about how to add new users at This link

Specifically, please create an API (V2/V3) account at This link and provide us with a username, API path, Client ID, and Access Token.

(We need an API account to be able to run the theme under localhost. You don't need to set up permission for "Order or Customer". We just need permission to customize the theme.)

Below are demo images for granting permissions and API accounts:

Please click here to see the image guide 1.

Please click here to see the image guide 2.

Please click here to see the image guide 3.

Please let us know Your Store Name or Store URL in the invite message and Store Preview code (if have)


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